Accessible Customer Service


SHIP respects the dignity and independence of every individual. We are committed to giving people with disabilities the same opportunity to access our health services and housing supports as any other client or prospective client. SHIP is in compliance and continues to work towards implementation of the Accessibilities for Ontarians with Disabilities Act, 2005 (AODA), as demonstrated through our Policies and Procedures and our Multi-Year Accessibility Plan.

If you have any questions, feedback or to request a copy of our Policies and Procedures call 905-795-8742 or e-mail us at



AODA - Multi Year Accessibility Plan

Click here for PDF version of SHIP's Plan.

To review the Accessibility for Ontarians with Disabilities Act, Ontario Regulation 429/07 in its entirety, please visit:

Ontario Regulation 429/07

For additional information visit the Ministry of Community and Social Services (MCSS) website at: