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Short Term

Crisis Support

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The SHIP Out of the Cold Program is supported by the Region of Waterloo and SHIP. It is funded by the Region of Waterloo with SHIP providing the on-site services.

The program provides emergency housing and housing support services to women and gender-diverse individuals 25 and over in the Region of Waterloo who are experiencing homelessness. The program currently operates overnight only.

Upon being referred to the program, applicants will have a brief interview with a shelter worker to assess support needs before being referred to an intensive housing worker.

Supports provided by the program
include but are not limited to:

  • Emergency shelter support
  • Emergency food and clothing
  • Case management support regarding housing plans, mental health and addictions

To receive services, applicants must meet the following criteria:

  • Adult woman or gender-diverse individual, 25 years of age or older
  • Must be experiencing homelessness
  • Fit the residency eligibility as outlined by the Region of Waterloo
  • Must be willing to work collaboratively with the Out of the Cold Kitchener team

How To Apply

To access the services of the Out of the Cold Program contact First Connect, Waterloo Region’s Centralized Housing Help Line.

Call: 519-624-9133

Available 7 days a week, 24 hours a day

To contact SHIP staff at the Out of the Cold program, email frederickstreetshelter@shipshey.ca

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