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The province has entered Step Three of Ontario's Roadmap to Reopening. In coordination with the province, SHIP has entered Step Three of its Reopening Plan.
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Last Updated: July 16, 2021

Effective July 16, 2021, the province has entered Step Three of Ontario’s Roadmap to Reopen. Ontario’s Roadmap to Reopen is a three-step plan to safely and gradually lift public health measures based on the ongoing progress of provincewide vaccination rates and improvements of key public health and health care indicators.

Step One: An initial focus on resuming outdoor activities with smaller crowds where the risk of transmission is lower, and permitting limited indoor settings with restrictions.

Step Two: Further expanding outdoor activities and resuming limited indoor services with small numbers of people and with face coverings being worn.

Step Three: Expanding access to indoor settings, with restrictions, including where there are larger numbers of people and where face coverings can’t always be worn.

Click here for the full details on Ontario’s Roadmap to Reopen.

SHIP is coordinating its COVID-19 Reopening Plan with Ontario’s Roadmap to Reopen, outlined below.

SHIP Reopening Plan

60% of Individuals in the Province Vaccinated With One Dose

Outdoors first with limited, well-managed crowding and permitting restricted retail

  • Continued use of PPE: Masking to follow guidance by public health
  • Staff will support with face to face visits outdoors; virtual video encounters where indoor visits not possible
  • Outdoor gatherings limited to a maximum of 10 people
  • Indoor gatherings limited to a maximum of 10 people for members of the same household with other restrictions

SHIP sites

  • Offices closed with exceptions for certain purposes including social services
  • Limited number of scheduled visitors

Stage Progression: +21 days before next step

70% of Individuals in the Province Vaccinated With One Dose, 20% Fully Vaccinated

Open indoors with small numbers and face coverings and expand outdoors

  • Continued use of PPE: Masking to follow guidance by public health
  • Staff will support with face to face visits indoors; virtual video encounters where indoor visits not possible
  • Outdoor gatherings limited to a maximum of 25 people
  • Indoor gatherings limited to a maximum of 5 people with other restrictions, and up to 10 for members of the same household

SHIP sites

  • Offices closed with exceptions for certain purposes including social services
  • Limited number of scheduled visitors

Stage Progression: +21 days before next step

70%-80% of Individuals in the Province Vaccinated With One Dose, 25% Fully Vaccinated

Expand indoors where face coverings can’t always be worn

  • Continued use of PPE: Masking to follow guidance by public health
  • Staff will support with face to face visits
  • Larger indoor and outdoor gatherings with capacity limits

SHIP sites

  • Offices open with limited capacity and other restrictions

During all three stages of SHIP’s Reopening Plan, Public Health and workplace safety measures will continue to apply, including:

  • Active screening before all visits
  • Wearing face coverings in indoor spaces
  • Hand hygiene
  • Maintaining physical distance
  • Capacity limits
  • Sanitized work stations and clinic area after each client visit
  • Staff to stay at home if they are feeling unwell

SHIP has aligned its Reopening Plan with the provincial guidelines and will also monitor regional reopening impact.


First and Second Vaccine Dose Eligibility in Ontario:

Individuals aged 12 and over in 2021 across Ontario are eligible to book their first and second COVID-19 vaccine appointment through the provincial booking system and call centre, or directly through public health units that use their own booking system.

For the most up-to-date information on vaccine eligibility, please click here.


How SHIP is supporting the Provincial Emergency Measures in Dufferin, Peel, and Toronto:

  • Head Office (969 Derry Road) is closed but still operating by appointment only with staggered visits
  • Peel Youth Village intake team will continue to conduct virtual intake assessments to determine program suitability
  • Peel Youth Village continues with admissions; COVID-19 test are required prior to moving in
  • In-person activities are not available, check with support staff regarding virtual/online client and family engagement opportunities
  • Reduced and/or amended services in Peel, Toronto, and Dufferin
  • Increased phone and virtual client visits
  • Staff will wear a mask in outdoor communities
  • Curbside pickup and drop-offs where required
  • Enhanced community supports

Health, safety, and wellness are and always have been a priority at SHIP. We have introduced the “Work to Zero” initiative which includes enhanced health and safety measures at our offices, our buildings where we operate, and the communities we serve.

In Our Offices and Buildings

  • Daily COVID-19 Rapid Antigen Nasal Swab Testing
  • Mandatory protective face covering when indoors
  • Only essential staff are in the office to limit capacity
  • Sanitization and COVID training
  • Visitor screening process
  • Physical distancing with floor markings and poster reminders
  • Sanitization and Personal Protective Equipment (PPE) stations
  • Staff are equipped with sanitizer kits
  • Enhanced cleaning measures, including high-touch surfaces
  • Limiting the number of visitors
  • Delaying visits as necessary and providing phone/virtual care
  • Plexiglass barriers for servicing areas

In Our Communities:

  • Adhering to Provincial guidelines around outdoor meetings
  • Refraining from sharing items or shaking hands
  • Physically distanced visits
  • Additional support by phone and virtual care
  • Sanitizing before and after meetings
  • Staff wearing procedural masks
  • Clients wearing a medical or other protective face covering
  • Public health recommends wearing a mask outdoors even when physically distanced
  • Staff are equipped with sanitizer kits

During all stages of the pandemic, SHIP is providing service with enhanced safety protocols for the protection of both clients and staff.  The enhanced safety measures may include, wearing eye protection, wiping down chairs and tables before and after each visit, and requesting an open window when possible.  All visits start with a COVID-19 screening.

When visiting clients in their home, all staff will:

  • Wear a procedural mask and eye protection (face shield)
  • Bring cleaning and disinfectant wipes to pre and post clean a chair
  • Use gloves when cleaning with the disinfectant products/wipes before and after the visit
  • Request window open for the duration of the appointment and if possible 15 minutes prior to appointment per Public Health


Community Supports

Mental health and addiction supports are considered essential.  SHIP continues to offer services in our communities.

Click here to access our Resource Page. Below are some additional community resources:

SHIP’s Wellness Resources Program continues to support SHIP clients with food security and wellness. If you need help, connect with us at 905-795-8742. If this is an emergency, call 911.

For regions in the Orange-Restrict level, capacity limits for indoor dining will be adjusted and based on a standard, scalable calculation that will allow for up to approximately 50 percent of the indoor dining area to be accessible to the public, subject to physical distancing rules. The total occupancy cannot exceed 100 patrons in Orange-Restrict.

Grey-Lockdown Control requires everyone to stay home as much as possible with exceptions for permitted purposes or activities, such as; going to the grocery store or pharmacy, accessing health care services, for exercise, or for work where the work cannot be done remotely.

Provincewide brake measures include, but are not limited to:

  • Prohibiting indoor organized public events and social gatherings and limiting the capacity for outdoor organized public events or social gatherings to a 5-person maximum, except for gatherings with members of the same household (the people you live with) or gatherings of members of one household and one other person from another household who lives alone.
  • Restricting in-person shopping in all retail settings, including a 50 percent capacity limit for supermarkets, grocery stores, convenience stores, indoor farmers’ markets, other stores that primarily sell food and pharmacies, and 25 percent for all other retailers including big box stores, along with other public health and workplace safety measures;
  • Prohibiting personal care services;
  • Prohibiting indoor and outdoor dining. Restaurants, bars and other food or drink establishments will be permitted to operate by take-out, drive-through, and delivery only;
  • Prohibiting the use of facilities for indoor or outdoor sports and recreational fitness (e.g., gyms) with very limited exceptions;
  • Requiring day camps to close; and,
  • Limiting capacity at weddings, funerals, and religious services, rites or ceremonies to 15 per cent occupancy per room indoors, and to the number of individuals that can maintain two metres of physical distance outdoors. This does not include social gatherings associated with these services such as receptions, which are not permitted indoors and are limited to five people outdoors.

COVID-19 Orange-Restrict means:

  • Events and social gatherings in private homes, backyards or parks (for example, barbeques) limited to 10 people indoors and 25 people outdoors
  • Organized public events and gatherings in staffed businesses and facilities (for example, event spaces) limited to 50 people indoors and 100 people outdoors
  • Religious, wedding and funeral services limited to 30% capacity indoors and 100 people outdoors
  • Individuals are required to wear a mask or face covering in indoor areas of businesses or organizations that are open.
  • Wearing a mask or face covering is recommended outdoors when you can’t physically distance more than two metres
  • Non-essential retail stores, including hardware stores, alcohol retailers, and those offering curbside pickup or delivery, must operate at: the lesser of approximately 50% of indoor dining area or 100 people and when outdoors, limited to allow physical distancing of 2 metres to be maintained
  • Stores that primarily sell food, pharmacies, gas stations, convenience stores, and restaurants for takeout or delivery are required to close by 10 pm.
  • If you must go out for an essential reason, wearing a 3-ply mask outdoors is the public health recommendation
  • For the full breakdown of Orange-Restrict restrictions, please click here.

COVID-19 Grey-Lockdown means:

  • Outdoor organized public gatherings and social gatherings are restricted to a limit of 10 people with limited exceptions
  • Individuals are required to wear a mask or face covering in indoor areas of businesses or organizations that are open.
  • Wearing a mask or face covering is now recommended outdoors when you can’t physically distance more than two metres
  • Non-essential retail stores, including hardware stores, alcohol retailers, and those offering curbside pickup or delivery, must operate at no more than 25% capacity
  • Stores that primarily sell food, pharmacies, gas stations, convenience stores, and restaurants for takeout or delivery are permitted to operate at a limit of 50% capacity
  • If you must go out for an essential reason, wearing a 3-ply mask outdoors is the public health recommendation
  • For the full breakdown of Grey-Lockdown restrictions, please click here.

COVID-19 Red-Control means:

  • Outdoor organized public gatherings and social gatherings are restricted to a limit of 25 people with limited exceptions
  • Individuals are required to wear a mask or face covering in indoor areas of businesses or organizations that are open.
  • Wearing a mask or face covering is now recommended outdoors when you can’t physically distance more than two metres
  • Non-essential retail stores, including hardware stores, alcohol retailers, and those offering curbside pickup or delivery, must operate at no more than 50% capacity
  • Stores that primarily sell food, pharmacies, gas stations, convenience stores, and restaurants for takeout or delivery are permitted to operate at a limit of 75% capacity
  • If you must go out for an essential reason, wearing a 3-ply mask outdoors is the public health recommendation
  • For the full breakdown of Red-Control restrictions, please click here.

COVID-19 Do’s!

  • Please keep your physical distance. Physical distancing means keeping 2 meters (6 feet) apart from others.
  • Clean your hands often. Wash hands with soap and water when visibly soiled. An alcohol-based (70-90%) hand sanitizer is a good alternative when hands are not visibly soiled.
  • Cover your cough or sneeze with your elbow or a tissue. Immediately throw the tissue in the garbage and wash your hands.
  • Wear a face mask or covering when you are unable to maintain a two-meter (6 feet) distance from others.  (Recommended 3-ply masks are available at the office.)
  • Please remember to stay two metres (6 feet) apart for everyone’s safety. Have you traveled outside of Ontario? Are you feeling unwell?

Do you have a fever, cough, chills, difficulty swallowing, headaches, muscle aches, nausea, vomiting, stomach pain, extreme tiredness, pink eye, decrease in taste or smell, trouble breathing, runny nose or sore throat, or find yourself falling down often?

Have you had contact with anyone who is sick? Delay your visit and contact your healthcare provider.