COVID-19 – Enhanced Measures For Your Health, Well-being and Safety

How SHIP is supporting the Stay at Home Order and Provincial Emergency Measures in Dufferin, Peel, and Toronto:

• Head Office (969 Derry Road) is open by appointment only with staggered visits
• Peel Youth Village intake team will continue to conduct virtual intake assessments to determine program suitability
• Peel Youth Village continues with admissions; COVID-19 test are required prior to moving in
• In-person activities are not available, check with support staff regarding virtual/online client and family engagement opportunities
• Reduced and/or amended services in Peel, Toronto, and Dufferin
• Increased phone and virtual client visits
• Staff will wear a mask in outdoor communities
• Curbside pickup and drop-offs where required
• Enhanced community supports

Health, safety, and wellness are and always have been a priority at SHIP.  We have introduced the “Work to Zero” initiative which includes enhanced health and safety measures at our offices, our buildings where we operate, and the communities we serve.

In Our Offices and Buildings

• Mandatory protective face covering when indoors
• Only essential staff are in the office to limit capacity
• Sanitization and COVID training
• Visitor screening process
• Physical distancing with floor markings and poster reminders
• Sanitization and Personal Protective Equipment (PPE) stations
• Staff are equipped with sanitizer kits
• Enhanced cleaning measures, including high-touch surfaces
• Limiting the number of visitors
• Delaying visits as necessary and providing phone/virtual care
• Plexiglass barriers for servicing areas

In Our Communities:

• Adhering to Provincial guidelines around outdoor meetings
• Refraining from sharing items or shaking hands
• Physically distanced visits
• Additional support by phone and virtual care
• Sanitizing before and after meetings
• Staff wearing procedural masks
• Clients wearing a medical or other protective face covering
• Public health recommends wearing a mask outdoors even when physically distanced
• Staff are equipped with sanitizer kits

During all stages of the pandemic, SHIP is providing service with enhanced safety protocols for the protection of both clients and staff.  The enhanced safety measures may include, wearing eye protection, wiping down chairs and tables before and after each visit, and requesting an open window when possible.  All visits start with a COVID-19 screening.

When visiting clients in their home, all staff will:

• Wear a procedural mask and eye protection (face shield)
• Bring cleaning and disinfectant wipes to pre and post clean a chair
• Use gloves when cleaning with the disinfectant products/wipes before and after the visit
• Request window open for the duration of the appointment and if possible 15 minutes prior to appointment per Public Health

COVID-19 Stay at Home Order means:

• Outdoor organized public gatherings and social gatherings are restricted to a limit of 5 people with limited exceptions
• Individuals are required to wear a mask or face covering in indoor areas of businesses or organizations that are open.
• Wearing a mask or face covering is now recommended outdoors when you can’t physically distance more than two metres
• Non-essential retail stores, including hardware stores, alcohol retailers, and those offering curbside pickup or delivery, must open no earlier than 7 am and close no later than 8 pm
• Restricted hours of operation do not apply to stores that primarily sell food, pharmacies, gas stations, convenience stores, and restaurants for takeout or delivery
• If you must go out for an essential reason, wearing a 3-ply mask outdoors is the public health recommendation

Community Supports

Mental health and addiction supports are considered essential.  SHIP continues to offer services in our communities.

Click here to access our Resource Page. Below are some additional community resources:

• BounceBack
• Centre for Addiction and Mental Health (CAMH)
• Mind Your Mind
• Mental Health Commission of Canada
• Family and Caregiver Support Services (FAME)

SHIP’s Wellness Resources Program continues to support SHIP clients with food security and wellness. If you need help, connect with us at 905-795-8742. If this is an emergency, call 911.

COVID-19 Do’s!

	Please keep your physical distance. Physical distancing means keeping 2 meters (6 feet) apart from others.
	Clean your hands often. Wash hands with soap and water when visibly soiled. An alcohol-based (70-90%) hand sanitizer is a good alternative when hands are not visibly soiled.
	Cover your cough or sneeze with your elbow or a tissue. Immediately throw the tissue in the garbage and wash your hands.
	Wear a face mask or covering when you are unable to maintain a two metre (6 feet) distance from others.  (Recommended 3-ply masks are available at the office.)
	Please remember to stay two metres (6 feet) apart for everyone’s safety. Have you travelled outside of Ontario? Are you feeling unwell? Do you have a fever, cough, chills, difficulty swallowing, headaches, muscle aches, nausea, vomiting, stomach pain, extreme tiredness, pink eye, decrease in taste or smell, trouble breathing, runny nose or sore throat, or find yourself falling down often? Have you had contact with anyone who is sick? Delay your visit and contact your healthcare provider.

COVID-19 Resources